If Customers Can't Find Your Business, They Can't Use Your Services

January 11, 2018

When the market is crowded and there are too many businesses vying for customer attention, there are always going to be businesses that miss out. Part of that comes down to how well businesses are at being found by the right people. If customers can’t find your business organically, then you’re going to struggle to grow your customer base, and that’s a problem.
Give customers the chance to see what you have to offer and how you can deliver for them by becoming easier to find. Doing that is simpler than you think, so read on now to learn more about it.
Make Sure the Business Has a Unique Identity
Every business needs to have an identity of its own because if your company simply blends into the crowd and looks the same as all the rest, it will make it harder for people to find yours. You won’t stand out, so why should people click your link rather than the one above or beneath it? That’s what you need to think about. Be daring and be willing to carve out your own image, even if it treads new ground and is different to the other brand identities in the market.
Change Your URL
The URL for your business’s website needs to be as simple and easy to understand as possible. It should say something about your business, whether that’s what it does or what it’s name is. It shouldn’t be a chore for people to find and remember your business’s URL, so change it up if it’s not as good as it should be right now. This is one of those matters that you really don’t need to overcomplicate.
Keep Things Consistent
Consistency is a very important factor when you’re trying to make people aware of your business. It’s so much harder for your company to grab people’s attention when you have inconsistent branding. You should stick to certain images, certain colours and a single logo when it comes to branding. When people see things over and over again, they’ll gradually realise that your brand is becoming stuck in their minds, whether they want it to or not.
Know Who You Want to Attract
Before you can target people who you want to make aware of your business with things like Facebook ads or banner ads on certain websites, you need to know who it is you actually want to attract to your company. It’s essential to know who your target customers are and what kind of people it’s most worth targeting with online adverts. It’s something that will depend on your business, what services you offer and what you want to achieve, so give it some thought.
Improve Your Google Rankings For Key Searches
Google is the main vessel through which people will find our business for the first time, making it really important for you to pay attention to your Google rankings for key searches terms and phrases. Good SEO will help your company appear high on results pages, meaning more people will visit your site after carrying out a search. Things like SEOJet backlink software might help you get better at all this so consider your options. It’s certainly not something you can afford to ignore.
Give People Something to Take Away With Them
People could find out about your business and where to find it by seeing other people’s branding merchandise. Handing out things like free tote bags or pens to your customers is one of the smartest moves you can make if you want to improve your brand recognition. People will see your name and logo, as well as the website they need to go to if they want to see what you have to offer.
Encourage Referrals
Customers find your business in all kinds of ways, and one of the most effective ways to help people find out about you is to encourage referrals from your existing customers. This is when a customer puts their friends or family in touch with your company. You can even offer rewards or discounts to people who refer the people they know to your business. It’s something that’s definitely worth encouraging because it should bring in a lot of new customers.
No business has ever managed to succeed if people don’t know it exists or where to find it. It might sound like an obvious thing to point out, but it’s worth reiterating because so many companies get this wrong. By taking the steps outlined above, your company will be easier to find and customers will be able to use your services; what could be more important than that?

Mark Asquith

That British podcast guy, Mark is co-founder of Captivate.fm, the world's only growth-oriented podcast host. A Harvard, TEDx, Podcast Movement and Podfest speaker (amongst many more!), he's a wildly approachable Brit and Star Wars/DC Comics geek.

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