Marketing Tips For Security Businesses

October 16, 2020

All businesses today know the importance of marketing effectively today. This is something that we cannot ignore, especially in the current times. However, your approach is going to depend on the sort of company that you operate. With that in mind, in this blog post, we are going to take a look at some of the different techniques that you can use to market your security company effectively.

Empower people with expert knowledge 

The first thing that you need to do when marketing your security business is empower viewers with knowledge. This is the barrier that gets in the way when it comes to security companies and potential customers. A lot of people do not recognize the need for security products and they don’t know about the threats that are out there and, consequently, how your products can help. This is why you need to take the time to empower your users with knowledge. 

This is something you can do by creating a website that is rich with content. Not only is this going to help you in terms of empowering your audience, but it will boost your search engine ranking as well. Make sure that the content is genuinely useful, for example, you can review different products, such as VPNs, firewalls, and anti-virus software. You can also provide statistics that are relevant to the industry, as well as providing details on security issues and explaining what they mean for the reader. 

The key here is to provide interesting, useful, and captivating content, which will educate your viewers with the aim that they will then use this new knowledge to purchase a product or service from your business. You are marketing your services without pushing them in the consumer’s face and you are also establishing yourself as an expert in the industry, which is critical when it comes to security marketing.

Respond to reviews

Another important part of marketing in the present day is to respond to all reviews, whether they are good or bad. This is important because it shows that you care about your consumers.

While it can hurt to get a bad review or comment from someone, do not let your pride get in the way from turning this into a great opportunity for your business. Approach the client and try to rectify the problem. This can often turn a disgruntled customer into a loyal one. Even if this does not work, though, you will have displayed that you are willing to go the extra mile for your customers and that you genuinely care about the level of service that they receive. 

In addition to this, by responding to reviews, you are increasing the amount of content on the web about your business. This gives you another opportunity to masterfully use your keywords so that you can boost your online presence and visibility. 

As you can see, there are many different approaches that you can use to market your business today if you operate in the security field. When it comes to marketing effectively in an industry like this, it is imperative that you have a professional brand image but that you appear approachable. You also need to ensure that you take the time to master SEO and that you boost visibility online. 

Differentiate your business

In the security sector, it is vital to stand out from the crowd. To set yourself apart from the competition, you should use strong customer value propositions (CVPs). If you do not have these in place, the price will become the only real way that potential consumers can tell your business apart from others. 

So, how can you create effective customer value propositions? You need to ensure that they understand the language your prospective customers use, as well as their needs. A lot of security professionals make the error or marketing in a manner that appeals to their own sensibilities, instead of their target clients.

On the flip side, an effective marketer will directly address specific pain points, offer specific reasons why their business is better than the competition, offer quantifiable results of their service, and fully and clearly explain how their service is effective in solving a specific problem. 

Create better contract proposals 

A powerful differentiator is needed to ensure that your proposals can hook early. People will not always read your proposal from cover to cover. In a lot of cases, they will skim the beginning, flipping straight to the back for your prices. This is why you need to make sure that you catch their attention straight away, otherwise, you are purely going to be judged based on price and nothing else.

Deliver a website with a good user experience

One of the big problems with a lot of security websites today is that they are not that enjoyable to use or look at. They can often be very awkward, boasting too much information and technical jargon. This can confuse viewers. Instead of taking the time to figure out what you are talking about, they will simply leave your website and look for another one that serves their purpose.

This is why you need to make sure that your security website is simple and clear. Your navigation needs to be easy and evident. Your site also needs to be quick to load a swell. If your site takes more than three seconds to load, you are going to start losing viewers, which is the last thing anyone wants. User experience matters in terms of SEO so this is not something that you can afford to cut corners on.

Master social media marketing

On a final note, it is imperative to master the art of social media marketing. Social media presents many opportunities for businesses today, yet the trouble is that these companies are often failing to use social media effectively. This is because there are so many different platforms and it can be difficult to know how to approach social media.

The first thing that you need to do is determine what social media channels your audience is using. Facebook is an evident place to start. Virtually every business needs to have a Facebook presence. You may want to use a dedicated Facebook marketing agency to help you get up and running on here considering the importance of it, yet you can easily create a business page on Facebook and manage it yourself. It all depends on the time you have available and your understanding of the social media platform. Aside from this, LinkedIn can be very popular with B2B security businesses especially and Twitter is worth exploring too.

One thing you should never do, though, is simply using social media to post an endless string of promotional messages about your company. Instead, social media is a platform for engagement. It is about connecting with people and building loyal relationships. This is why it is advisable to engage in conversations relating to your industry, as well as addressing any customer queries that you receive on social media. 

To conclude, there is no denying that competition is fierce in the world of security these days. However, if you put together an expert marketing strategy, you can give yourself the best chance of standing out from the competition and ensuring that people choose your service instead. Follow the tips that have been discussed above to give yourself a good start and we are sure that you will begin to notice a difference. Nevertheless, do not forget that nothing happens overnight in the world of security.

Mark Asquith

That British podcast guy, Mark is co-founder of Captivate.fm, the world's only growth-oriented podcast host. A Harvard, TEDx, Podcast Movement and Podfest speaker (amongst many more!), he's a wildly approachable Brit and Star Wars/DC Comics geek.

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